Delivery Timeframe:

1. Orders will be delivered within 4 HOURS, ensuring prompt service.
2. Same-day delivery available for orders placed before 2PM.
3. Please note that delivery times may vary based on location and order volume.
   (Check Delivery Grid)

Delivery Charges:

1. Free delivery for orders above LKR 5000.
2. A delivery fee may apply for orders below the minimum value.

Additional charges may be applicable for special delivery requests or remote locations.

Order Confirmation:

1. Customers will receive an order confirmation via [email/SMS] upon successful placement.
2. Please review your order details carefully and contact us immediately for any discrepancies.

Delivery Address:

1. Ensure that the delivery address provided is accurate and complete.
2. Changes to the delivery address must be communicated to our customer service team promptly.

Recipient Availability:

1. A responsible person must be available to receive the delivery at the specified address.
2. If no one is available, the delivery may be rescheduled, and additional charges may apply.

Product Inspection:

1. Upon delivery, please inspect products for any damages or discrepancies.
2. Report any issues to our customer service within 24 HOURS for resolution.

Refunds and Returns:

1. Refunds or replacements will be considered for damaged or incorrect items reported within 24 HOURS.
2. For quality or freshness concerns, please contact customer service for assistance.

Force Majeure:

1. In unforeseen circumstances such as natural disasters or events beyond our control, delivery times may be affected.
2. We appreciate your understanding.
   Contact Information:
   Keep your contact information updated to facilitate smooth communication regarding your order.

Terms and Conditions:

All deliveries are subject to our supermarket’s terms and conditions, which are available on our website.